tag:blogger.com,1999:blog-6381660091399332098.post5932919389378818774..comments2024-03-27T05:46:50.880+00:00Comments on Elle Field: Customer complaint to ASOSElle Fieldhttp://www.blogger.com/profile/11191500965493749500noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-6381660091399332098.post-26506319930574204612018-10-14T01:37:46.939+01:002018-10-14T01:37:46.939+01:00I just bought quite a few pieces from asos and cli... I just bought quite a few pieces from asos and clicked for Express delivery which is supposed to be deliver within two days, but it hasn't arrive, called their customer service and they only said it is on the way you just have to wait, can't do anything about it, as if there's nothing wrong! Supposed it arrive on the 12th, now they said it will arrive before the 23rd! Because I was talking to their cs with their online chat, and when I was still complaining my parcel is late and they are not doing anything to compensate the delay, their CS just shut down our conversation! Totally disappointing and rude!Anonymoushttps://www.blogger.com/profile/14155777196872385648noreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-20371474934714234592018-07-11T14:56:57.191+01:002018-07-11T14:56:57.191+01:00I bought shoes on asos. They came with one broken...I bought shoes on asos. They came with one broken. Tried to contact asos and they told me I would have to wait up to 19 days to get sorted. Worst customer service I have ever encountered. Do not buy from asos.com!!!!!Anonymoushttps://www.blogger.com/profile/14502374247897649390noreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-66017588639264421202017-01-20T10:24:20.462+00:002017-01-20T10:24:20.462+00:00Hi, I am having massive problems with ASOS ATM! I ...Hi, I am having massive problems with ASOS ATM! I bought a watch 29/11/16 as a xmas present. The watch was £319.00 i had 20% discount so paid £255.20. After opening the watch on xmas day we realised the opener/catch was faulty it took ages to get it to open. We took it to a jewellers and they said return it to the seller as it will end up breaking as it is faulty. So I did just that. I contacted ASOS on 29/12/16 advised them on webchat and got a new click and collect lable. Sent it back to them. 10 days later i got an automatic response advising they had issued me a refund. I the spent over 4 hours that day on webchat and messenger trying to get them to stop the refund as i Wanted a replacement. They told me to re order the watch. The thing is they have now put the watch up to £450.00 and are refusing to honour me with the price i paid! I know the watch was in stock that day. There is no other reason than the price which is why they are refusing to replace my watch!! I have made a formal complaint and intend to go to the retail ombudsman and anywhere else I can to get them to replace my watch or honour the price i paid for me to re order it.<br />Shocking DISGUSTING serviceAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-91904226501729646862016-08-05T07:54:28.185+01:002016-08-05T07:54:28.185+01:00i love ASOSi love ASOSGlassesShophttp://www.glassesshop.comnoreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-86513648197727332272013-09-19T16:28:12.487+01:002013-09-19T16:28:12.487+01:00Thanks for sharing your blog about Asos Elle, its ...Thanks for sharing your blog about Asos Elle, its so interesting because I too have just had a massive problem with ASOS and sent a long complaint letter. Like someone quite rightly said on here, unless you are standing infront of them, online companies like asos can hide and dont seem so bothered about are not keeping their customers happy. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-74374235381236501402010-10-12T22:24:11.106+01:002010-10-12T22:24:11.106+01:00That's awful and completely opposite to my exp...That's awful and completely opposite to my experiences with ASOS. I've had to return a couple of faulty things to them in the last few months and both times they sent me out a replacement before I even sent the faulty item back! Plus gave me a discount code each time!Helenhttps://www.blogger.com/profile/15187405625806124612noreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-88951061775709511252010-10-01T13:03:04.476+01:002010-10-01T13:03:04.476+01:00Hi Charlotte,
Like I said in my post, it was even...Hi Charlotte,<br /><br />Like I said in my post, it was eventually resolved and I now have my full refund. I'm more miffed at the amount of time it took to get solved though and all the to-ing and fro-ing that went on which is why I've blogged about it. <br /><br />@LizSara - I've had problems with Argos before - I think it's sometimes staff not having adequate awareness of a customer's rights, though that still lies with the company who should make sure they've had adequate training. It's not that we are being difficult customers either, it's just that we want a decent product seeing as we've paid for it! <br /><br />@Alison - This is the first time I've had a problem with them in 7 years, not bad innings really! Don't be nervous and do check them out. :)Elle Fieldhttps://www.blogger.com/profile/11191500965493749500noreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-56888580720688253522010-10-01T09:18:26.120+01:002010-10-01T09:18:26.120+01:00Hello,
I'm really sorry to hear you had proble...Hello,<br />I'm really sorry to hear you had problems with your ASOS order.<br />I work for ASOS and would like to get this resolved for you asap. Please could you just confirm your order number and I'll contact you directly?<br />Thanks, CharlotteCharlottenoreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-63336126109188594442010-10-01T07:13:17.553+01:002010-10-01T07:13:17.553+01:00I'm going to tell a totally opposite story. I ...I'm going to tell a totally opposite story. I bought a watch from Next 2 months ago and noticed that the silver colouring had worn off the back of it and it was showing the stainless steel underneath. Walked into the store yesterday, picked up a replacement and explained to the server - sorted within 5 minutes, no questions.<br /><br />I always think that online retailers feel they can get away with more as you can't stand in front of them and demand things be put rightAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6381660091399332098.post-7995456006984835612010-10-01T02:31:38.293+01:002010-10-01T02:31:38.293+01:00What? How is that possible? I don't think that...What? How is that possible? I don't think that's legal in the U.S. It's full refund or bust!<br /><br />And I really want to check out what ASOS has to offer, but I'm nervous now!Alisonhttps://www.blogger.com/profile/11608047796573694503noreply@blogger.com